Service Standards


"One Direct is our in-house repairs and maintenance service. Our aim is to provide you with a responsive, value for money service to make sure that you live in a safe, comfortable and secure environment."

"One Direct will manage and carry out repairs to all of our properties in London. We created our own in-house team to improve value for money and improve quality with a 'right first time' approach compared to using external contractors as we have in the past."

The following are the repairs service standards as written on One Housing website:

In line with our service standards we will:

  • Provide a 24 hour, seven days a week service to report emergency repairs.
  • Make emergency repairs within 24 hours.
  • Complete urgent repairs within five working days.
  • Complete routine repairs within 20 working days.