This web page and site has become even more essential since One Housing have ceased to provide Estate Inspections for residents and their representatives for 5 months now, since the Housing Department was split into the Property Management Department and the Resident Management Department in June 2019 when their manager took down all the 2019 estate inspection schedules for all notice boards on estates.

The newly allocated Property Manager has not been seen to heard from since our emergency onsite meeting on 18 July 2019 called by Councillor Patricia Callaghan Camden Deputy Leader, Cabinet Member for Tackling Health Inequality & Promoting Independence, Camden Town with Primrose Hill Ward at our desperate request for help. This "property manager" and a new "Community Safety Officer" (renamed ASB Coordinator) and Estate Services Manager were shown around this estate by an estate representative and tenant with all these issues pointed out and reiterated. 

There has been no response, action, follow up or basic communication since, from this new property management regime that took over so brutally and made such major changes to our frontline services without consultation with us, nor documentation, warning or subsequent respect of any sort. 

We have resorted to raising official written complaints that are currently in progress.

None of the outstanding major issues presented here have been attended to, aside from the 3 of the broken lights and some cosmetic wall damage on the 4th floor, though we have had to report that this wall was made worse by very poor repair work, as detailed below. 

As of yesterday there are at least 3 more broken lights in the communal areas of this building and numerous further issues unattended to by the property manager. This One Housing representative said they would be proactively inspecting estates monthly. This manager has refused to provide estate inspections for residents to attend, to be able to point out and report their concerns. Denying residents estate inspections is contrary to One Housing policy, including the policy to encourage resident participation. 

We are not being provided the basic service we pay for, and we are forced to document the issues like this in desperation. 

Each of these 24 homes pays £55.33 a week on top of rent as a service charge. This equates to £70,000 per annum that we provide as funding for our services, but these services are not being provided, as documented here.

This is abuse of customers by the service provider One Housing Group.