21ST APRIL 2021

"Stephenson Walk: linking Camden and Primrose Hill" got it's first public airing courtesy of Primrose Hill Community Association by webinar on 21st April at 7.00pm.

THIS CONCEPT POSITIONS A NEW TOURIST ATTRACTION ON THE WEST SIDE OF GILBEYS YARD AND ADDS CANAL TOWPATH ACCESS TO OVAL ROAD BRIDGE THAT COULD SIGNIFICANTLY INCREASE NUMBERS OF VISITORS COMING UP INTO GILBEYS YARD FROM CAMDEN LOCK AND THE HIGH STREET TO THIS RESIDENTIAL AREA. OUR ENVIRONMENT NEEDS TO BE PROTECTED. WE ARE LITERALLY BEING SURROUNDED BY DEVELOPMENT WITH LITTLE OR NO CONSIDERATION LET ALONE PROTECTION, OR REAL INVOLVEMENT IN THE DECISIONS THAT AFFECT OUR QUALITY OF LIFE SO SIGNIFICANTLY. 

you can WATCH the whole presentation ON YOUTUBE HERE & embedded below

ALL BUILDING ENTRY POINTS INSECURE FOR AT LEAST A MONTH NOW, ALL THROUGH THE HOLIDAYS INTO THE NEW YEAR - WITNESSED BY PROPERTY MANAGER ON ESTATE INSPECTION XMAS EVE 24 DEC 2020

MONDAY MORNING 18TH JAN 2021 BY ONE HOUSING WITHOUT ANY NOTICE PROVIDED TO THE MOST AFFECTED HOMES IN THE YARD !? 

DESPITE THE FACT THAT THIS IS THE CLOSEST RESIDENTIAL ESTATE/BUILDING TO THESE WORKS IN THE WHOLE YARD. THE FRONT OF THIS ESTATE LITERALLY OVERLOOKING IT, YET ONE HOUSING ONLY PROVIDED THE OTHER BUILDINGS IN GILBEYS YARD WITH NOTICES, OVER A WEEK IN ADVANCE (SHOULD BE A MINIMUM OF 2 WEEKS NOTICE). THEN ON THE SECOND DAY OF THE WORKS HAVING COMMENCED, STUCK A NOTICE WITH GAFFER TAPE OVER OUR SECURITY PANEL AT OUR GATEWAY ENTRANCE TUESDAY 19TH JAN -- SUCH AN EFFICIENT WAY OF OFFENDING AND ABUSING OVAL ROAD ESTATE CUSTOMERS. A MONDAY MORNING GIFT OF EXTREMELY LOUD PLANNED WORKS RIGHT UNDER THE WINDOWS OF THE FAMILY HOMES OF THE ESTATE WHO ARE SO DEPENDENT ON INTERNET AUDIO / VIDEO COMMUNICATIONS FOR WORK AND SCHOOLING - MADE IMPOSSIBLE FOR A WEEK NOW OF PROLONGED HIGH IMPACT WORK BY OUR CARING HOUSING SERVICE WITHOUT ANY NOTICE TO GIVE US THE CHANCE OF MAKING ANY OTHER ARRANGEMENTS.

LIKE MOST THINGS, WE HAVE REPORTED AND COMPLAINED TO ONE HOUSING REPEATEDLY, THAT THEY REPEATEDLY FORGET OVAL ROAD ESTATE EXISTS IN GILBEYS YARD. IT IS INCREASINGLY UNREASONABLE AND VERY RUDE. WHAT IS YOUR PROBLEM ONE HOUSING?  TOO MANY PROPERTIES?  TOO FEW FRONTLINE STAFF? TOO MANY OVERPAID EXECUTIVES ALLOWED TO UNNECESSARILY WASTE SO MUCH MONEY CORPORATE REBRANDING, MORE FREQUENTLY THAN THEY CLEAN OUR CARPETS?  YOU SIMPLY CANNOT PROVIDE THE BASIC LEVEL OF SERVICE TO YOUR CUSTOMERS AND SHOULDN'T BE GIVEN ANY MORE PROPERTY BY DEVELOPERS OR VULNERABLE TENANTS BY COUNCILS. YOU'RE UTTERLY LOST AND A DESTROYER OF COMMUNITIES

YOUR HOUSING IS SO UNHEALTHY, ABUSIVE AND SOUL DESTROYING

5th December 2020

MAIN GATE WORKING today

THANK YOU!

LOBBY DOUBLE DOORS CONTINUING TO WORK ALSO

HOPEFULLY WE CAN HAVE A PERIOD OF THESE 2, OF THE 5, ENTRY POINTS WORKING SO THAT THE 3 OTHERS - REFUSE ROOM & STAIRS DOORS CAN BE PROPERLY SECURED AND CCTV COVERING THESE 3 ENTRY AREAS TO PROTECT THEM AND HELP KEEP BUILDING ENTRY SECURE AND FUNCTIONING

26TH NOVember 2020

SOME POSITIVE NEWS TODAY, AS WE FOUND THE BUILDING MAIN GATE AND THE DOUBLE LOBBY ENTRY DOORS WERE BOTH WORKING THIS MORNING FOR THE FIRST TIME IN OVER 3 MONTHS

IT WAS GOOD TO HAVE THE POSTMAN CALL THE INTERCOM TO BE LET INTO THE BUILDING.

THESE BROKEN LOBBY DOUBLE DOORS WERE REPORTED BY ONE DIRECT OPERATIVES ON 18 AUGUST 2020 - IT TOOK 3 MONTHS AND 8 DAYS FOR THESE UNSECURE COMMUNAL ENTRANCE DOORS, TO THIS BLOCK, TO BE REPAIRED.

ONE HOUSING REPAIRS SERVICE STANDARDS ARE PUBLISHED ON THEIR WEBSITE HERE, THE TEXT RELATED TO THE SERVICE STANDARD OF THIS REPAIR IS AS FOLLOWS:

"Emergency repairs

We will attend and complete or make safe emergency repairs within 24 hours. Any follow up work will be raised as a new job and dealt with in line with our routine repair process.

What is an emergency repair?

• Making a property secure, for example after break-in, or a broken front door or unsecure communal entrance doors to blocks

Routine repairs

We will attend within seven working days and complete within 28 working days. "

WE ARE UNINFORMED OF THE PROGRESS OF THE STAIRS DOOR AND INNER REFUSE STORE DOOR WHICH BOTH SEEM TO HAVE A NEW VERTICAL METAL DOUBLE MAGNETIC LOCK MECHANISM FITTED

HAVING MET WITH ETECH ON SITE BACK IN FEBRUARY AND TALKED THROUGH SOLUTIONS FOR THE STAIRS AND REFUSE ROOM DOORS WITH THEM, IT IS CONCERNING TO FIND VERY DIFFERENT SOLUTIONS BEING IMPLEMENTED NOW. LET'S HOPE THEY ARE WHAT IS NEEDED AND THAT ONE HOUSING WILL CONSULT AND KEEP US BETTER INFORMED OF DETAILS RELATING TO OUR COMMUNAL AREAS VIA OvalRoadEstate@gmail.com INCLUDING ANY CHANGES IN MANAGEMENT OR SERVICE THAT WILL AFFECT TENANTS OF THIS ESTATE, WITH REASONABLE ADVANCE WRITTEN NOTICE.

NOT SURE WHERE WE ARE AT WITH THE OUTER REFUSE ROOM DOUBLE DOORS

WHAT HAS BEEN DISCUSSED IS REPLACING THE FLEXIBLE ALUMINIUM DOUBLE DOORS WITH MUCH STRONGER AND MORE RIGID METAL ONES THAT CANNOT BE FORCED OPEN LIKE THE CURRENT ONES ARE. 

WE WOULD APPRECIATE WRITTEN UPDATES BE SENT BY EMAIL TO OvalRoadEstate@gmail.com

WE HAVE NOT HAD ANY FURTHER INFORMATION ON THE VERY URGENT CCTV NEEDED AT THE 3 BUILDING ENTRY AREAS SINCE SEPTEMBER.

WITHOUT ACCOMPANYING CCTV ANY NEW LOCKING MECHANISMS WILL SOON BE COMPROMISED AND BROKEN BY THE DOCUMENTED AND REPORTED PROBLEM TENANT AND VIOLENT ASSOCIATES CONTINUING TO GAIN ACCESS TO THE BUILDING. WE HAVE WAITED OVER A YEAR FOR ONE HOUSING TO IMPLEMENT LEGAL ACTION FOR THE PROTECTION OF THIS ESTATE WITH THE POWERS PROVIDED BY THE TENANCY AGREEMENT. PLEASE URGENTLY UPDATE BY EMAIL TO OvalRoadEstate@gmail.com

IT IS NOT SAFE TO GET MAIL IN THE LOBBY OR USE THE REFUSE ROOM WITHOUT CCTV MONITORING AND APPROPRIATE LEGAL ACTION TAKEN TO MAKE THE ESTATE SAFE FROM THE DANGEROUS TENANT. NEITHER WILL IT BE SAFE TO LEAVE OR ENTER THE BUILDING UNTIL THIS IS DONE. THE STRESS OF THIS CONSTANT DANGER IS DAMAGING OUR PHYSICAL AND PSYCHOLOGICAL HEALTH. 

NOVember 9th - SHAMEFUL LACK OF PROGRESS aFTER SO MUCH TIME SPENT INFORMING OHG OVER AND OVER AGAIN, YEAR AFTER YEAR, THROUGH THE CONSTANT STAFF CHANGES, WHILE BEING OVERCHARGED FOR A HAZARDOUS DEMORALISING HOUSING SERVICE.

A HOUSING SERVICE THAT CONTINUES TO DISRESPECT AND ABUSE ITS OWN CUSTOMERS, DEPRIVING THEM OF THEIR AGREED BASIC HOUSING SERVICE AND MISMANAGING SERVICE PROVISION, PAYMENTS AND ACCOUNTS.

STILL NO WORKING BUILDING ENTRY SECURITY - MOST OF THE TIME IT IS OPEN TO THE PUBLIC, NEXT TO THE 4TH BUSIEST TOURIST AREA IN THE UK WITH A MAJOR DRINK AND DRUGS PROBLEM - ESPECIALLY SINCE THEIR MAJOR FRONTLINE SERVICE CHANGES JUNE 2019 - IMPLEMENTED WITHOUT CONSULTATION WITH AFFECTED TENANTS. OHG ARE UNABLE TO PROVIDE A BASIC SAFE OR CONSISTENT SERVICE FOR THEIR SOCIAL HOUSING AND SHOULD NOT BE IN SUCH A RESPONSIBLE POSITION OF CARE FOR ANYONE, LET ALONE THE VULNERABLE THAT MAKE UP SO MUCH OF SOCIAL HOUSING.

NO RESPECTFUL OR EFFECTIVE COMMUNITY SAFETY SERVICE PROVIDED, TO PROTECT CUSTOMERS IN REASONABLE TIME WITH THE EXTENSIVE POWERS THEY HAVE WITH THE TENANCY AGREEMENT - ESPECIALLY THE ONE PROBLEM TENANT WHO HAS BEEN IN CONSTANT BREACH OF THAT TENANCY FOR SO MANY YEARS NOW. OHG KNOWINGLY LEAVING VULNERABLE NEIGHBOURING TENANTS IN DANGER, AS WE HAVE DOCUMENTED AND REPORTED OVER MANY YEARS. NEVER IS PROPORTIONAL ACTION TAKEN TO PROTECT THE MAJORITY LIVING ON THE ESTATE. OHG DOES NOT DO THE WORK OF DOCUMENTING THE CRIMINAL BEHAVIOUR THEMSELVES WITH BASIC CCTV, FOR INSTANCE. INSTEAD CHOOSING TO BURDEN NEIGHBOURING CUSTOMERS TO PROVIDE ENDLESS EVIDENCE FOR THEM (NOT ACTIVELY PROGRESSING CASES, LET ALONE UPDATING THOSE WHO BRAVELY COME FORWARD, SUCH IS THE DISDAIN THEY SEEM TO HAVE FOR THEIR PAYING CUSTOMERS) THIS BURDEN OF PROOF PUTS CUSTOMERS IN MUCH MORE DANGER. IT IS SYSTEMIC ISOLATION AND NEGLECT. A FAILURE IN DUTY OF CARE. THIS COMMUNITY SAFETY SERVICE MAKES THE SUFFERING WORSE FOR THOSE THAT REPORT TO THEM AND SUCCESSFULLY DISCOURAGES SUFFERING CUSTOMERS FROM USING THE SERVICE. THE RIGHTS OF THE PERPETRATORS ARE PUT BEFORE THE VICTIMS, MAKING THEM FEEL WORTHLESS AND FAR MORE EXPOSED AND UNSAFE.

THE REFUSE ROOM CONTINUALLY COMPROMISED WITH BULK WASTE BLOCKING BINS FROM BEING EMPTIED AND THEREFORE  OVERFLOWING. A PRODUCT OF NEW TENANTS NOT BEING INDUCTED PROPERLY, AND NO BASIC CCTV PROVIDED IN THE REFUSE ROOM, LOBBY OR GATEWAY - WHERE IT HAS ALWAYS BEEN NEEDED, AND NO INSTRUCTIONS PROVIDED BY OHG ON BULK WASTE AND MANY OTHER ESTATE RULES AND REGULATIONS FOR NEW TENANTS, CARERS AND VISITORS. NOT EVEN THE SLIGHTEST ACKNOWLEDGEMENT OF THE WORLDWIDE HEALTH CRISES IN OUR COMMUNAL AREAS OR THE SIMPLEST GUIDANCE ON HOW TO MAKE OUR CRAMPED COMMUNAL ENTRY POINTS SAFE FROM INFECTION, WHEN WE HAVE NEIGHBOURS WITH LEARNING DIFFICULTIES, LANGUAGE BARRIERS AND MENTAL & PHYSICAL CHALLENGES.

NO MONTHLY ESTATE INSPECTIONS PROVIDED FOR TENANTS TO ATTEND. NO DOCUMENTED MEETINGS AND A PREFERENCE FOR UNDOCUMENTED VERBAL COMMUNICATION, ALL SERVING TO DENY ACCOUNTABILITY TO THEIR CUSTOMERS OR REGULATORS WITH THE ADDED CONSTANT CHURN OF STAFF THAT THE ORGANISATION SEEMS TO BELIEVE FURTHER EXEMPTS THEM FROM ACCOUNTABILITY FOR HISTORIC AND ONGOING SERVICE FAILINGS.

CLEANING HAS BEEN REDUCED TO ONCE A WEEK WITHOUT PRIOR CONSULTATION - NOW ONLY ON MONDAY - AND NO MATTER HOW GOOD THAT CLEAN IS, HALF OF EVERY WEEK, THE ENTRY, LIFT AND REFUSE AREAS BECOME HEALTH HAZARDS THAT ARE ENVIRONMENTS BEST SUITED TO GERMS AND VIRUSES TO THRIVE THAN HUMANS. 

SOME RECENT PHOTOS BELOW FROM VARIOUS RESIDENTS - 

8TH September 2020

11:17am

COULD NOT LET DELIVERY IN 

THE GATE WORKED BUT THE LOBBY DOUBLE DOORS WERE STUCK CLOSED AND COULD NOT BE OPENED BY MY INTERCOM, THEREFORE THE LIFT IS NOT ACCESSIBLE TO VISITORS OR DELIVERIES. 

THE DELIVERY PERSON HAD A VERY BIG BAG OF PACKAGES AND HE ALMOST REFUSED TO COME UP THE STAIRS. ANOTHER DELIVERY COMPANY REFUSED TO COME UP RECENTLY AT A TIME WHEN WE ARE SO DEPENDENT ON DELIVERY OF ONLINE SHOPPING TO SUPPORT THE COMMUNITY IN REDUCING CROWDS IN PUBLIC AND CONTROL THE VIRUS. THE LOBBY & TINY LIFT IS NOT SAFE FOR VIRUS DISTANCING AND A SPECIFIC VIOLENT THREAT REPORTED REPEATEDLY TO ONE HOUSING FOR TOO MANY YEARS WITH THE DOCUMENTED AND REPORTED NEED FOR BASIC CCTV IN LOBBY, GATEWAY AND REFUSE ROOM NOT IMPLEMENTED BY ONE HOUSING AS WELL AS MOST ENTRY POINTS NOT BEING KEPT SECURED.

BUILDING IS NOT SECURE

INTERCOM ENTRY IS NOT FUNCTIONING

4 BUILDING ENTRY POINTS REMAIN FAULTY - THE BUILDING IS NOT SECURE. 

ALL REPORTED IN WRITING BY EMAIL AND ON THIS WEBSITE. NOTHING REPAIRED OR MAINTAINED IN REASONABLE TIME. THIS HOUSING SERVICE IS NOT OF REASONABLE STANDARD. 

AFTER SUPPORTING ONE HOUSING FOR 7 YEARS ATTENDING EVERY MONTHLY ESTATE INSPECTION, AND, WHEN GIVEN THE ABILITY TO BE INVOLVED IN REPAIRS AND MAINTENANCE WORK, HAVE PROVEN THAT WE CAN SUPPORT THE HOUSING SERVICE IN PROVIDING LONG TERM ECONOMIC SOLUTIONS TO OUR COMMUNAL BUILDING ISSUES, WHILE ALSO PAYING RENT AND SERVICE CHARGE. WITHOUT OUR INVOLVEMENT THERE EVIDENTLY IS NOT THE OVERSIGHT OR STRATEGIC COORDINATION THAT IS REQUIRED TO SOLVE ISSUES AND WE ARE EXPECTED PAY THE COST OF THE INEVITABLE MISTAKES.

SINCE JUNE 2019, OVER A YEAR NOW, ALL ENGAGEMENT / PARTICIPATION IN OUR HOUSING SERVICE HAS BEEN RUDELY TAKEN FROM US, WITHOUT ANY FORM OF CONSULTATION WITH AFFECTED TENANTS, IN BREACH OF OUR TENANCIES AND ONE HOUSING POLICY THAT STATES THAT THEY PROVIDE INVOLVEMENT TO TENANTS IN THEIR HOUSING SERVICE. NOW WE DON'T EVEN HAVE INFORMATION ABOUT THE REPAIRS AND MAINTENANCE OF OUR ESTATE CULMINATING IN ALL 5 ENTRY POINTS BEING COMPROMISED WITHOUT COORDINATION OR MANAGEMENT IN PLACE TO FIX THESE EMERGENCY ISSUES IN REASONABLE TIME OR STANDARD. THE NEW PROPERTY MANAGEMENT REGIME DOES NOT WORK AND HAS PUT ONE HOUSING TENANTS IN CONSTANT DANGER, TO THE DETRIMENT OF TENANTS' PHYSICAL AND MENTAL HEALTH. 

MORE ON THIS AT THE FOLLOWING PAGES:  Management  &  One Housing Group 

7TH September 2020

THE FOB KEY SECURITY SYSTEM WAS FURTHER WORKED ON BY THE CONTRACTOR TODAY - WORKING TOWARD FIXING THE LOBBY DOUBLE DOORS SINCE IT WAS WITNESSED & REPORTED BY ONE DIRECT OPERATIVES 18 AUGUST 2020 10:53

THE 3RD SEPT GATE REPAIR SEEMS TO BE WORKING 4 DAYS ON. 

otherwise SAME AS LAST WEEK

THE OTHER 4 BUILDING ENTRY POINTS REMAIN FAULTY - THE BUILDING IS NOT SECURE. 

3rd September 2020

1 BUILDING ENTRY POINT WAS WORKED ON BY A CONTRACTOR - THE GATE IS HOPEFULLY FIXED. FAULTY SINCE 18 JULY 2020 THIS IS 5 WEEKS FOR AN EMERGENCY STATUS REPAIR.

otherwise SAME AS YESTERDAY

OTHER 4 BUILDING ENTRY POINTS REMAIN FAULTY - THE BUILDING IS NOT SECURE. 

WE ARE UNABLE TO RELIABLY LET POSTMAN OR DELIVERIES INTO BUILDING AT THE LOBBY DOUBLE DOORS VIA INTERCOM FOR LIFT ACCESS. WHAT ARE THE NUMEROUS WHEELCHAIR BOUND SUPPOSED TO DO IF THEY CAN'T PROVIDE ACCESS TO VISITORS/DELIVERIES FROM THEIR HOMES?

LOBBY DOUBLE DOORS ARE FAULTY, AS WITNESSED AND REPORTED BY ONE DIRECT OPERATIVES 18 AUGUST 2020 10:53

STAIRS DOOR MAGLOCK REMAINS TOO WEAK TO SECURE BUILDING

REFUSE ROOM EXTERNAL MAGLOCKS AND UNLOCKED INNER DOORS ALLOW PUBLIC ACCESS TO OUR BUILDING

2ND September 2020

SAME AS YESTERDAY

ALL 5 BUILDING ENTRY POINTS REMAIN FAULTY - THE BUILDING IS NOT SECURE. 

MAIN GATE FAULTY SINCE 18 JULY 2020 - THIS IS AN EMERGENCY REPAIR UNATTENDED TO FOR OVER A MONTH AND A HALF. 

WE ARE UNABLE TO RELIABLY LET POSTMAN OR DELIVERIES INTO BUILDING AT THE LOBBY DOUBLE DOORS VIA INTERCOM FOR LIFT ACCESS. WHAT ARE THE NUMEROUS WHEELCHAIR BOUND SUPPOSED TO DO IF THEY CAN'T PROVIDE ACCESS TO VISITORS/DELIVERIES FROM THEIR HOMES?

LOBBY DOUBLE DOORS ARE FAULTY, AS WITNESSED AND REPORTED BY ONE DIRECT OPERATIVES 18 AUGUST 2020 10:53

STAIRS DOOR MAGLOCK REMAINS TOO WEAK TO SECURE BUILDING

REFUSE ROOM EXTERNAL MAGLOCKS AND UNLOCKED INNER DOORS ALLOW PUBLIC ACCESS TO OUR BUILDING

OVAL ROAD ESTATE ENTRY POINTS THAT ONE HOUSING IS INCAPABLE OF SECURING

KEY FOR DIAGRAM BELOW:

1. Main Gate - BROKEN SINCE 18 JULY 2020

2. Lobby double glass doors - INTERMITTENT FAULT WITNESSED & REPORTED BY ONE DIRECT OPERATIVES 18 AUGUST 2020 10:53

3. Lift doors - non security door BUT THE LIFT HAS BEEN MAKING LOUD FRICTION NOISES OVER A MONTH THAT MUST BE FIXED

4. Glass door to stairs up - VERY WEAK MAGLOCK THAT IS NOT FIT FOR PURPOSE. HAS BEEN NEGLECTED FOR YEARS, COMPROMISING WHOLE BUILDING. WHY DO ONE HOUSING CONTINUE TO ENABLE SHORT TERM REPAIRS THAT WASTE OUR RESOURCES? , AND GETS STUCK ON COBBLES DESPITE DOCUMENTED PRETEND REPAIR IN 2015

5. Glass door to basement down - VERY WEAK MAGLOCK THAT IS NOT FIT FOR PURPOSE. HAS BEEN NEGLECTED FOR YEARS, AND GETS STUCK ON COBBLES DESPITE DOCUMENTED PRETEND REPAIR IN 2015

6. External Refuse Store double doors - VERY WEAK MAGLOCKS THAT ARE NOT FIT FOR PURPOSE. HAS BEEN NEGLECTED FOR YEARS, COMPROMISING WHOLE BUILDING.

7. Internal Refuse Store door - REPORTED SUBSTANDARD DOOR REPLACEMENT 2017/04/04 THAT WAS NOT LIKE FOR LIKE THAT CAUSES UNCLEANABLE HEALTH HAZARD. HAS NEVER HAD A LOCK UNTIL 2020 WHEN AN INAPPROPRIATE LOCK WAS FITTED BACK TO FRONT AND BOTH SYMBOLISE ONE HOUSING'S INABILITY TO MANAGE THE PROPERTY. NEGLECTED FOR YEARS, COMPROMISING SECURITY OF WHOLE BUILDING.

ALL 5 BUILDING ENTRY POINTS ARE NOW FAULTY - WE ARE UNABLE TO LET POSTMAN OR DELIVERIES INTO BUILDING AT THE LOBBY DOUBLE DOORS VIA INTERCOM FOR LIFT ACCESS

YET ROUGH SLEEPERS & CRIMINALS freely access THROUGH the WEAK REFUSE ROOM OUTER MAGLOCK DOORS & NOW THIS BROKEN GATE, to get UP THROUGH THE WEAK STAIRS MAGLOCK DOOR & lift to be able to occupy THE COMMUNAL AREAS where they try to access homes, TAKE DRUGS, graffiti, DEFECATE & INTIMIDATE TENANTS late at night through into THE mornings and days until the police are called. 

These intruders are causing major health hazards to all, in the refuse room, halls and on the stairs in the mornings for residents and their children who are forced to breathe the heroin, crack and other toxic substances they are smoking in our communal areas which is a fire hazard along with infection risk from their faeces, urine and saliva. They have been found to carry offensive weapons like the hand axe found in belongings left in our refuse room, documented below on this estate website. One Housing are failing in their duties which directly lead to the wasting of Police time and putting their tenants and visitors in danger.

ONE HOUSING HAVE IGNORED / REFUSED ALL WRITTEN EMAIL REQUESTS FOR INFORMATION / documentation ON our COMMUNAL REPAIRS OR THEIR PRIVATE MONTHLY ESTATE INSPECTIONS, even SINCE THEY TOOK AWAY OUR RIGHT TO SCHEDULED MONTHLY INSPECTIONS THAT TENANTS COULD ATTEND, OVER A YEAR AGO NOW, WITH THE FORMING OF a "PROPERTY MANAGEMENT DEPARTMENT". OUR HOUSING OFFICERS WERE also TAKEN AWAY. 

NO CONSULTATION WAS MADE WITH AFFECTED TENANTS ON ANY OF THESE MAJOR FRONTLINE SERVICE CHANGES, which is a BREACH OF OUR TENANCY AGREEMENT. 

IT WOULD NOT BE A SURPRISE IF THEY WERE TO USE THE CORONAVIRUS PANDEMIC AS SOME SORT OF EXCUSE FOR THEIR NEGLECT THESE PAST 6 MONTHS,  JUST AS THEY USED THE GRENFELL EMERGENCY TO MAKE MAJOR FRONTLINE SERVICE CHANGES WITHOUT CONSULTATION - EFFECTIVELY TAKING AWAY THE SOCIAL ASPECT OF THEIR HOUSING SERVICE & IMPOSING A CARELESS UNDEMOCRATIC PRIVATE HOUSING REGIME ON MOSTLY VULNERABLE PEOPLE THAT CANNOT DEFEND THEMSELVES FROM THIS MANIPULATION. 

SHAME ON YOU ONE HOUSING 

& the government regulatory services enabling them to do this.

block F2 looming over the west side of Gilbeys Yard goes up by 2 storeys and the east tower of Block C looming over east side of Gilbeys Yard goes up by 2 storeys

Thats +4.895m west side of yard. +4.650m east side of yard - this is a lot more height and interrupts the sightline of the heritage Interchange Building

Below is what haD already been reported in writing:

Housing Services - 

Building Entry Doors and Utility Cupboard doors - Repairs & Maintenance - 

Tuesday 25th February 2020 - An ETech operative called this morning ( thank you for contacting our representative to be able to give accurate feedback ) to assess the Building Entry Doors and Utility Cupboard doors that we have been reporting for a long time. 

During this visit I found that the Inner Refuse Room door hinge had been moved down from the split damaged wood (this must have happened yesterday, Monday 24th February 2020) to enable that fire door to close, though the actual door remains an uncleanable health hazard caused by One Direct operative Mickey not replacing it "like for like" on 4th April 2017. It should be a white powder coated cleanable surface door like those in the basement utility cupboards.

The Inner Refuse Room door also needs to have the fob key security on the inside of the refuse room to secure the mailroom lobby and all communal areas from criminals that get into the refuse room, with a basic release button to get into the refuse room from the mailroom lobby.

The 2nd floor utility cupboard door had been fixed enabling it to be locked, and the ETech operative made a plan to fix the latches for those double doors, his report to be submitted to his office and then hopefully One Housing will respond positively in reasonable time. The 4th floor double utility cupboard door latch was still seized closed, and a plan was suggested by the ETech operative, this is needed for clear access to the 4th floor TV aerial and satellite control panels.

ETech measured the outer refuse room doors which I explained all parties had concluded over a very long time that these soft bendy aluminium doors needed replacing with rigid doors to match security strength of the main gate next to it, as the present aluminium doors are too flexible, especially with the bottom latch broken and the top latch being unlatched constantly by the problem tenant without keys. This security compromise is what allows the rough sleeping drug users and criminals. Recent 4am burglar intruder included.

We looked at the ground floor stairs door and the ETech operative came up with a good suggestion to replace the top mag lock that is not strong enough, due again to the bendy soft nature of its aluminium frame, to put a proper bolt lock in the middle at the handle to significantly increase the strength of this entry point.

I hope that the ETech offices will provide One Housing these suggestions and quotes and that One Housing will organise the approval of these essential safety measures as soon as possible.

Was surprised to find a note scribbled and stuck on the outer Refuse Room double doors top latch, see photo below, which seems to be a complaint about "junkies", I can understand this frustration as this is the point that lets criminal drug addicts into our communal areas, guided by the one problem tenant in the building. Hope that whoever took the time to do this also took the time to make a proper report to One Housing, Police and Council as we need more than one representative reporting issues properly.

2020

2020

Housing Services - 

Building Entry Doors and Utility Cupboard doors - Repairs & Maintenance - 

Tuesday 25th February 2020 - An ETech operative called this morning ( thank you for contacting our representative to be able to give accurate feedback ) to assess the Building Entry Doors and Utility Cupboard doors that we have been reporting for a long time. 

During this visit I found that the Inner Refuse Room door hinge had been moved down from the split damaged wood (this must have happened yesterday, Monday 24th February 2020) to enable that fire door to close, though the actual door remains an uncleanable health hazard caused by One Direct operative Mickey not replacing it "like for like" on 4th April 2017. It should be a white powder coated cleanable surface door like those in the basement utility cupboards.

The Inner Refuse Room door also needs to have the fob key security on the inside of the refuse room to secure the mailroom lobby and all communal areas from criminals that get into the refuse room, with a basic release button to get into the refuse room from the mailroom lobby.

The 2nd floor utility cupboard door had been fixed enabling it to be locked, and the ETech operative made a plan to fix the latches for those double doors, his report to be submitted to his office and then hopefully One Housing will respond positively in reasonable time. The 4th floor double utility cupboard door latch was still seized closed, and a plan was suggested by the ETech operative, this is needed for clear access to the 4th floor TV aerial and satellite control panels.

ETech measured the outer refuse room doors which I explained all parties had concluded over a very long time that these soft bendy aluminium doors needed replacing with rigid doors to match security strength of the main gate next to it, as the present aluminium doors are too flexible, especially with the bottom latch broken and the top latch being unlatched constantly by the problem tenant without keys. This security compromise is what allows the rough sleeping drug users and criminals. Recent 4am burglar intruder included.

We looked at the ground floor stairs door and the ETech operative came up with a good suggestion to replace the top mag lock that is not strong enough, due again to the bendy soft nature of its aluminium frame, to put a proper bolt lock in the middle at the handle to significantly increase the strength of this entry point.

I hope that the ETech offices will provide One Housing these suggestions and quotes and that One Housing will organise the approval of these essential safety measures as soon as possible.

Was surprised to find a note scribbled and stuck on the outer Refuse Room double doors top latch, see photo below, which seems to be a complaint about "junkies", I can understand this frustration as this is the point that lets criminal drug addicts into our communal areas, guided by the one problem tenant in the building. Hope that whoever took the time to do this also took the time to make a proper report to One Housing, Police and Council as we need more than one representative reporting issues properly.

2020

2020

2020

2020

2020

HOUSING SERVICE - One Housing - breaching their own policies and tenancies

The behaviour of the organisation over the past year has been shocking with major changes to management and maintenance imposed without any consultation with the affected tenants

The tenancy agreement with One Housing (redacted pdf version attached) states twice that affected tenants should be consulted, quote: 

A. GENERAL TERMS

2.

b. The Association may, after consulting the Tenants affected, increase, add to, remove, reduce or vary the services provided.

D. THE TENANT'S RIGHTS

12. Right to Consultation:

The Association will consult the Tenant before making changes in matters of housing management or maintenance which are a likely to have a substantial effect on the Tenant.

No consultation provided by One Housing for the major changes they have made to our frontline management and services

This is disrespectful and legally unsound

2019

2019

COMMUNITY SAFETY - 

Offensive weapon in refuse store AMONGST rough sleeper's belongings

> due to One Housing not securing the building

Police CAD5704/30SEP19 17:31 - The Ward Neighbourhood Police Team kindly picked up and took away the axe, then later the two rough sleepers, who had barricaded themselves in there, had to be removed also by Police ref CHS36409/30SEP19 23:21. 

One Housing need to pull their weight.

2019

See drop down above for detail

The service has effectively ground to a halt since all of this was implemented so clumsily.

2019

2019

2017