Issues Resolved

Oval Road Estate

Issues RESOLVED : The Following have been done

Issue 2 - Rubbish Room Security / Safety - Mostly Resolved except for 2.4

Refuse Store

2.1 EXTERNAL DOORS - NOT Secure

Emergency Response has been required on this for years now as it compromises the safety of the whole building/estate

outer doors and their mag locks not fit for purpose. Not strong enough to secure the building. Hence rough sleepers and drug addicts use the room as a toilet and for drugs activities that are drawn to the building by a repeatedly reported tenant that brings rough sleepers and drug issues to the building and yard.

2.2 CCTV NEEDED

Urgent Response required since 2014 ACTION PLAN DOCUMENTED IT and 3 violent assaults in 2018

CCTV urgently needed, as documented 2014 in estate action plan. Outer door lock not strong enough to be secure. Room being used by a problem tenant's visitors for drug and bicycle crime. Rough sleepers and criminals also using as toilet.

2.3 inner door - not secure - needs KEY fob

Urgent Response has been required for years now

inner door needs fob security to get into the lobby. Reported for many years

Oval Road Estate entry points no. 1. to 7.

Oval Road Estate Entry Points

Main Gate - secure
Lobby double glass doors - secure
Lift doors - non security door
Glass door to stairs up - very insecure has been neglected for years, compromising whole building
Glass door to basement down - insecure has been neglected for years
External Refuse Store double doors - very insecure and compromises whole building
Internal Refuse Store door - very insecure and compromises whole building

Issue 2

2.1 Rubbish Room

Entry Security

Emergency Response

Property Management / One Direct

4 July 2019 - Emergency Response - Entry Security - Rubbish Room - No written acknowledgement or response since this page was presented to One Housing Group Ltd. on 4th June 2019

On 11 April 2018 the mag lock of the rubbish room outer door was found to have been superglued such is the desperation to sabotage our security

Dangerous criminals block the locks from engaging

with plastic, paper, cardboard

Issue 2.2

Rubbish Room

Entry Security

Urgent Response

Property Management / One Direct

Urination

Stolen bicycles, mostly hire bikes, by known and repeatedly reported problem tenant and their visitors that they are responsible for according to tenancy

Drug addicts rough sleeping in rubbish room and around yard brought by known and repeatedly reported tenant who supplies drugs specifically targeting vulnerable people

Stolen bicycles, mostly hire bikes, by known and repeatedly reported problem tenant and their visitors that they are responsible for according to tenancy

Drug addicts rough sleeping in rubbish room and around yard brought by known and repeatedly reported tenant who supplies drugs specifically targeting vulnerable people

Issue 2.3

Rubbish Room

Entry Security

Urgent Response

Property Management / One Direct

inner door needs fob security to get into the lobby. Reported for many years

Issue 3

Lobby Mailroom

Entry Security

Emergency Response

Property Management / One Direct

CCTV urgently needed here, as documented 2014 in estate action plan. I was violently assaulted here on 30th June 2018, by the same dangerous visitor to the same problem tenant, that wrote all over the walls in the photos below 23 January 2016. Rough sleepers, vandalism and mailbox interference documented in this area as well as terrible repairs and maintenance.

4 July 2019 - Emergency Response - Entry Security - Lobby Mailroom - No written acknowledgement or response since this page was presented to One Housing Group Ltd. on 4th June 2019

Camden Town Police on Twitter“For years, Peter Goldsmith has been a one-man crime wave and caused endless distress and havoc to residents of #CamdenTown. Thanks to some excellent work by PC Ryland, he is now BANNED from the borough of Camden for 5 years! He can be arrested on sight. Great work!”

Issue 4

Stairs

Entry Security

Emergency Response

Property Management / One Direct

glass door mag lock is not strong enough to secure this entry point, keeps breaking

Door sticks open on cobbles also

over + over again this lock is broken

contractors love these little earners, no incentive to fix long term

Knife attack on 1st floor stairs

on Tuesday, 31 July 2018 21:12

Police 999 CAD8733/31JUL

11th September 2015 - A repairs operative pretended to lower the cobbles. This was to allow the stairs and basement doors to close and stop them from scrapping, but as usual this unsupervised work was not done properly

Issue 5

Gateway

Entry Security

Urgent Response to prevent vandalism of gate and protect residents

Property Management / One Direct

CCTV upgrade urgently needed, as documented 2014 in estate action plan. Poor quality resolution not fit for purpose. Needs repositioning to the back wall for full view of gateway and basement, stairs and lobby entry points.

4 July 2019 - Urgent Response - Entry Security - Gateway - No written acknowledgement or response since this page was presented to One Housing Group Ltd. on 4th June 2019

Vulnerable residents are followed into the building to circumvent the security, and the many wheelchair bound, elderly and children are scared. Camera's would improve this situation a lot. We have made the gate closer as quick as possible, but it is not sufficient and there have been a number of violent assaults initiated from this area as a result in 2018.

The existing camera is for the Henson management, and been found not to be good enough quality to identify perpetrators a number of times they have let us down.

Position required for upgraded CCTV camera in this area

Issue 6

Hallway - 4th Floor Ceiling - Water escape

Urgent Response

Property Management / One Direct

Documented since 16th September, still unresolved 23rd October 2019

One Housing achievements so far on this urgent repair of communal water escape :

1. The container has got bigger to catch the water in
2. The hole in the ceiling has got bigger

It has been left open and dripping for over a month now. There are two wheelchair bound residents that have to get past this to the lift from their homes on this floor, how are they expected to do this? This is abusive neglect.

One Housing have not provided monthly estate inspections for residents to attend for over 5 months now, when it is their policy to do so, monthly and to encourage attendance with the inspection schedule available on display for the whole year on our notice boards. THis schedule was unceremoniously removed in June when the property management department took over from Housing Officers, the schedule we are supposed to be on for 2019 is linked here and here are the outstanding issues accumulated from previous inspections

23rd October 2019

16/17th September 2019

Issue 7

Hallways

Standard Response

Property Management / One Direct

4th Floor Wall Damage.

Reported repeatedly since 11 February 2019. 4 months of repeated continuous reporting of this issue.

From: CSC Maintenance - Sent: 03 June 2019 - Muhidin Hasan, Customer Service Centre Advisor re-raised the job for the 4th floor hallway under job ref J0ME2U and is booked for Wed 19th June AM slot.

11th February 2019 11:52

Inspection with Housing Officer

2 July 2019 - on Tuesday a 4th floor neighbour and parent reported the terrible standard of work that has been done to this damaged wall after a 5 month wait and looking at the photos provided, our One Housing repairs service have outdone themselves in managing the impossible task of making their repair work look worse than the original damage, just like they did with the unacceptable rubbish room inner door reported as a repair caused health hazard since 4th April 2017. We reject this insulting standard of service and say shame on those responsible for continuing to actively lower the standard of living of your customers this way.

Emergency Response - Lift - Light broken -

in danger of being in complete darkness (as has happened previously), which is cruel to wheelchair bound who have to use it, even when there is no light. Documented since 14th May 2019

4 July 2019 - Emergency Response - Lift - Light broken - No written acknowledgement or response since this page was presented to One Housing Group Ltd. on 4th June 2019

Unresolved - The bulbs should be changed to LED to make them last longer which will need less maintenance that seems to be so difficult to provide us.

dont

leave us

in the dark

again

Issue No. 8.2 - Emergency Response - Rubbish Room -

Light broken. Reported repeatedly since 12 February 2019 making an already dangerous room more frightening. 4 months since I began reporting this.

It took 4 months of repeated reports and then this web report to get this light fixed. One Housing are not fulfilling their obligations to their customers with this below standard service.

Issue No. 9 - 8 June 2019 - Lobby Mailroom light is the one issue that has now been fixed since this page was presented on 4th June 2019 and after 3 months of reporting it, since 5 March 2019. OHG policy for standard repairs are up to 28 days.

From: CSC Maintenance - Sent: 03 June 2019 - Muhidin Hasan, Customer Service Centre Advisor raised a new electrical job under job ref J0ME2V and is booked for Friday 7th June PM slot.

Urgent Response - Lobby Mailroom - Light broken. Reported since 5 March 2019 thats 3 months of continuous repeated reporting without repair service provided.

Issue 11

Lift

Health Hazard

Urgent Response

Stainless steel surface is not being cleaned properly by Estate Services. Chequers knew how to clean stainless steel properly and provided an estate clean at the beginning of the working week, first thing in the morning. Estate Service aren't able to provide an equivalent basic service, and are not professional or self motivated, but continually deteriorate our environment and dwindle the services they provide. They require constant excessive monitoring and put more effort into depriving us the basic service we pay for than doing the actual work. No thanks, we could do much better ourselves.

Issue 14

Hallways

Standard Response

2nd Floor Utility Cupboard lock not working.

Update Sunday 16th June 2019 - Now this should be escalated to Urgent Response - This has been reported for months now, and is therefore overdue and urgent. The lift controls are behind this door and compromised by this cupboard not being secure.

Issue 15

Estate Services - Cleaning

Urgent Response

the standard is awful. There's no point talking to the cleaner or supervisor anymore, they try to intimidate if questioned and aren't able to do the job properly, so we don't want them doing our estate services.

For our calendar of cleaning for this estate follow this link

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